Stellar Vista Studios Privacy Policy

This Privacy Policy describes how Stellar Vista Studios, located at 5455 Hollywood Blvd, Los Angeles, CA 90028, collects, uses, and shares information about you when you use our website (stellarvistastudios.com) and our services. Our phone number is (323) 460-7777, and you can reach us via email at [email protected].

Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you voluntarily provide it to us, such as when you fill out a contact form, subscribe to our newsletter, or request a consultation.
• Non-Personal Information: This includes information that does not directly identify you. This may include your IP address, browser type, operating system, referring website, pages you viewed on our site, and the dates/times of your visits. We collect this information automatically through cookies and other tracking technologies.
• Project Information: If you engage us for video production services, we may collect information related to your project, such as scripts, storyboards, video footage, and other materials necessary for completing the project.
• Payment Information: When you make payments for our services, we collect payment information such as credit card details or bank account information. This information is processed securely by our payment processors, and we do not store your full credit card number on our servers.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with the services you request, to improve our website and services, and to develop new features.
• Communicating With You: We use your information to respond to your inquiries, provide customer support, send you newsletters and marketing communications (if you have opted in to receive them), and to notify you about changes to our services or policies.
• Personalizing Your Experience: We use your information to personalize your experience on our website, such as by showing you content that is relevant to your interests.
• Analyzing Website Usage: We use your information to analyze how our website is used, to identify trends, and to improve the performance and usability of our site.
• Marketing and Advertising: We may use your information to market our services to you and to display targeted advertisements on other websites.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, to respond to legal requests, and to protect our rights and interests.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who help us to operate our website, provide our services, process payments, send emails, and analyze data. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them. Examples include our hosting provider, database management services, and email marketing platform.
• Business Partners: If we partner with other businesses to offer joint services or promotions, we may share your information with those partners.
• Legal Authorities: We may disclose your information to legal authorities if we are required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: If Stellar Vista Studios is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other parties with your consent.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your information to only those employees and service providers who need to know it to perform their job functions.
• Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities in our systems.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This information helps us to improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language or region.
• Advertising Cookies: These cookies are used to display targeted advertisements to you on other websites.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that if you disable cookies, some features of our website may not function properly.

Your Rights

You have certain rights regarding your information, including:

• Access: You have the right to access the information we hold about you.
• Correction: You have the right to correct any inaccuracies in your information.
• Deletion: You have the right to request that we delete your information.
• Objection: You have the right to object to our processing of your information.
• Restriction: You have the right to restrict our processing of your information.
• Portability: You have the right to receive your information in a portable format.

To exercise these rights, please contact us at [email protected] or (323) 460-7777.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] or (323) 460-7777.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. Your continued use of our website and services after the posting of changes constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Stellar Vista Studios
5455 Hollywood Blvd
Los Angeles, CA 90028
Email: [email protected]
Phone: (323) 460-7777

Data Retention Policy

Stellar Vista Studios retains personal data for only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined based on the type of data, the reason for collection, and any applicable legal obligations.

Here is a summary of our data retention practices:

• Customer Contact Information: Retained for as long as the customer relationship is active, and for a period of three years after the last interaction to respond to inquiries and for potential re-engagement.
• Project-Related Data: Project files, including raw footage and final products, are retained for five years to allow for client requests, future editing needs, or legal compliance.
• Financial Records: Payment and transaction data are retained for seven years to comply with tax and accounting regulations.
• Marketing Data: Data used for marketing purposes is retained until the individual opts out, or until we determine that the data is no longer accurate or necessary for marketing activities.
• Website Usage Data: Data collected through cookies and similar technologies is retained for one year to analyze website performance and improve user experience.

Once the retention period expires, data is securely deleted or anonymized, ensuring that it cannot be associated back to an individual.

International Data Transfers

Stellar Vista Studios is located in Los Angeles, California, in the United States. Data collected from individuals may be transferred to, stored, and processed in the United States. Please be aware that the data protection laws in the United States may differ from those of the country in which you are located.

When transferring personal data internationally, Stellar Vista Studios takes steps to ensure that the data is protected and transferred in accordance with applicable laws. These steps may include:

• Standard Contractual Clauses: Using Standard Contractual Clauses approved by the European Commission for transfers of data from the European Economic Area (EEA) to countries outside the EEA.
• Adequacy Decisions: Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Consent: Obtaining explicit consent from individuals for the transfer of their data to a specific country.

By providing personal data to Stellar Vista Studios, individuals consent to the transfer, storage, and processing of their data in the United States, subject to the protections described in this Privacy Policy.